Certified field engineers, calibration technicians and a regional parts network — reachable when your instruments need attention.
Scheduled preventive maintenance and calibration visits, planned around your laboratory calendar.
Response within 5 business days
Faster dispatch for instruments under an active service contract, with parts held at the nearest regional hub.
Response within 48 hours
Critical instrument down? Our emergency line routes you directly to the nearest available field engineer.
Same-day triage call
Submit the instrument model, symptoms and your location.
A factory-trained engineer for that instrument is dispatched from the nearest hub.
You receive a full service report, ready for your quality file.
Talk to our engineering team about equipment, calibration or a full laboratory setup.